Welcome to TPG Community!
We have located the account using the details you have provided via PM.
As per checking, your address is classified by NBN Co. as Service Class 34, which means that NBN was previously active and the NBN Connection Box or the NCD should be installed as well. Thus, you only need to connect the TPG modem directly to the NCD, so we can remotely activate your NBN Fibre to the Curb (FTTC) service.
Are you able to check if there's an NCD installed or would it be possible for you to contact the previous owner regarding the matter?
Hi @Mithileshvnit85,we can see that our Provisioning Team has been in touch and now working on sending a new NBN connection box/NCD. The team is closely monitoring this the case manager will contact you once an update becomes available.
Let us know if we can be of further assistance. Thank you.