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NBN connection keeps drop out

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Level 1b
Our NBN keeps dropping in and out for the last 3 days! I’ve emailed TPG as I couldn’t get through on the phone. Our Modem says we don’t have connection.
3 REPLIES 3
Moderator

Hi @kornmann18,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We have checked the status of your connection and it appears to be stable for more than a day now.

 

If you are connecting all your devices via Wi-Fi, we recommend having a read of these community articles:

 

Easy Steps to Improve Wi-Fi Connection In Your Home

 

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...


Wi-Fi troubleshooting steps - No Internet/Connection

 

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

 

Wireless Channel on your modem - what is it and why should I change it?

 

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

 

How to test your wireless connection using a Speedtest App

 

https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

 

 

If the issue persists, please provide us the light status on the modem whenever the connection drops so we can further look into this. Thank you.

 

Level 1b
Internet has dropped out again. Tryes tried to trouble shoot it. Will attach picture of modem. DSL light flashing.
Moderator

Hi @kornmann18

 

Sorry to know that you are still experiencing issues with the connection. 

 

I did run remote tests again on our end and have now detected drop outs. 

 

The issue has now been raised with our Engineering Team for further investigation. Please allow them sometime to assess the case. Also, leave your modem connected and turned on at all times as they will still need to conduct further remote testings.

 

An update will be provided within the next 24-48hrs either via phone call or SMS. Should you have a preferred time to be contacted, kindly let us know. 

 

 

Regards,

Ahra_G