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NBN connection light flashing red and making clicking noise

Jase78
Level 2
My NBN went down on Friday after a thunder/lightening storm.
The NCD has the following lights:
Power light = Solid Blue
Connection light = flashing Red.
DSL light = off
LAN light = off

I live in an apartment block and another neighbour has the exact same issue. There no listed outages for my area. Technical support not answering phone calls.

I have turned the NCD off for now as the clicking noise every couple of seconds is quite annoying.

Can anyone assist or should I escalate this to the ACCC? As I require my internet for work reasons and I’m currently paying for a service that isn’t working!
19 REPLIES 19
Jase78
Level 2
Why’s no one responded yet? How long do I have to wait? Can I PM someone from support??
Riezl
Moderator

Hi @Jase78,

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc

 

In your case, an issue with the line outside has been identified and this will be raised to NBN Co. for further investigation.

Jase78
Level 2
How long will it take NBN Co to fix this issue?
Riezl
Moderator

Hi @Jase78, NBN technician has been booked to fix the issue.

Rikan2013
Level 2

I too, have red light and clicking noise from my NBN connection box. TPG currently has no phone tech support and live chat is next to impossible to be answered. 

How is this issue resolved? I've had no internet connection for three days!

Riezl
Moderator

Hi @Rikan2013,

 

We normally advise customers to check if there's any known outage affecting the service like what we have posted above.

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection

 

If the issue persists, we may need to further check if there's a line fault causing the service disruption and if a technician is required to fix it.

Rikan2013
Level 2

Hi Riezi and thank you,

 

I've done all usual checks, ie. Outages; cable connections; resets; power off/on etc. problem still persists. Next door neighbor is also TPG NBN customer and has no issue.
Please advise next step.

Riezl
Moderator

Thanks for taking the time to troubleshoot. We have PM'd you, please reply with your TPG  account details so we can look into this further and help with the resolution.

MandyMeow
Level 2
I have the same issue after a power out last night. Can you help?