For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
We have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn-fttc/problems_connect_internet_nbn_fttc
In your case, an issue with the line outside has been identified and this will be raised to NBN Co. for further investigation.
I too, have red light and clicking noise from my NBN connection box. TPG currently has no phone tech support and live chat is next to impossible to be answered.
How is this issue resolved? I've had no internet connection for three days!
We normally advise customers to check if there's any known outage affecting the service like what we have posted above.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link : Troubleshooting No Internet Connection
If the issue persists, we may need to further check if there's a line fault causing the service disruption and if a technician is required to fix it.
Hi Riezi and thank you,
I've done all usual checks, ie. Outages; cable connections; resets; power off/on etc. problem still persists. Next door neighbor is also TPG NBN customer and has no issue.
Please advise next step.