TPG Community

Get online support

NBN connection not working since this morning.

SOLVED Go to solution
franky81
Level 3

Dear TPG staffs,

 

My NBN connection failed to work since this morning. Need help. 

 

Have a good day.

 

 

Thanks 

 

Frank

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @franky81,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

On your case, NBN has experienced an unplanned network outage impacting NBN HFC customers which has been resolved on the same day. 

We have detected that your internet is now working. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support


 

Regards,

Ahra_G

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @franky81,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

On your case, NBN has experienced an unplanned network outage impacting NBN HFC customers which has been resolved on the same day. 

We have detected that your internet is now working. 

 

Should you require further assistance, you may reach out to us again or you may check out our self-help options located here: http://tpg.com.au/support


 

Regards,

Ahra_G

View solution in original post