Thanks for raising this with us.
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
The case has been raised to our Engineers for further investigation as there's a possible fault within the NBN line.
Updates will be given by an assigned Engineer via SMS or phone call within 24 to 48 hours.
Welcome to the Community!
We tried to search for your account using your community details to no avail.
We'd like to look into your account for better understanding of the situation and see what we can do to resolve this as soon as possible.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.