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NBN connection

Phoenix1981
Level 2
Level 2
‎25-11-2021 08:26 PM
My NBN box is clicking and not connecting after thunder and lightening
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4 REPLIES 4
Anonymous
Not applicable
‎26-11-2021 08:35 AM

Hi @Phoenix1981,

 

Welcome to TPG Community!

 

I've managed to retrieve your account using your community details. Your case has been escalated to our Engineering Team for further investigation and you'll hear back from them for any pertinent updates. Your ticket reference number for this case is 11907384. Kindly keep the NCD and modem powered ON and our sincerest apologies for the inconvenience that this has caused you.

 

Let me know if you need anything else.

 

Regards,

Angeli

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Phoenix1981
Level 2
Level 2
‎26-11-2021 10:13 AM
Hello

Will i get a confirmation phone call when a technician is due to arrive at my home??
I have one for Tomorrow sat 27 nov
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Anonymous
Not applicable
‎26-11-2021 11:45 AM

Hi @Phoenix1981,

 

Your query about the call on approach has been relayed to our engineering team. Further update will be provided within the day.

 

Regards,

Angeli

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Campbell45
Level 2
Level 2
‎14-12-2021 08:55 PM
  1. Check if Your Property Can Connect to the nbn. Even with a new build, you'll still need to make sure the nbn is available in your area. ...
  2. Speak to your Builder or Developer. ...
  3. Choose an nbn Plan. ...
  4. Setup Your Equipment.
  5. advancedmd
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