NBN connection

Phoenix1981
Level 2
My NBN box is clicking and not connecting after thunder and lightening
3 REPLIES 3
Angeli
Moderator

Hi @Phoenix1981,

 

Welcome to TPG Community!

 

I've managed to retrieve your account using your community details. Your case has been escalated to our Engineering Team for further investigation and you'll hear back from them for any pertinent updates. Your ticket reference number for this case is 11907384. Kindly keep the NCD and modem powered ON and our sincerest apologies for the inconvenience that this has caused you.

 

Let me know if you need anything else.

 

Regards,

Angeli

Phoenix1981
Level 2
Hello

Will i get a confirmation phone call when a technician is due to arrive at my home??
I have one for Tomorrow sat 27 nov
Angeli
Moderator

Hi @Phoenix1981,

 

Your query about the call on approach has been relayed to our engineering team. Further update will be provided within the day.

 

Regards,

Angeli