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NBN connection

Level 1a
I have no nbn connection and the figure 8 is red and it’s making a clicking noise. I have turned off and tried holding the reset button but same problem
1 REPLY 1
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Moderator

Hi @6584421 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and it appears that the NBN service is already working.

 

We've checked what happened with NBN Co and we were advised that they've upgraded the network that caused the interruption of your service. They've successfully updated the network and service should work smoothly now.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV