I made a post last week which detailed our issues that the NBN was dropping speed continuously throughout the day making using it virtually impossible to use.
We spoke to someone about this via chat and then later someone spoke to me on the phone. This problem is ongoing and has not been solved. Need to speak to someone from the NBN as I've noticed a lot of other people on here with the same issues.
It would be great if TPG could give reasoning and maybe an ETA to when the service is going to be back to normal because at this stage, from the posts I've read they keep saying it's a user fault.
I understand that TPG is probably getting slammed from a lot of users but please let us know what is going on.
May have to change to another service provider if something is not done soon.
Thank you for being a part of the TPG Community. Apologies for the frustrations you have been encountering, I would like to take another look at your problem.
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I will reply ASAP on receipt of the above.
My TPG app for IOS and Android - https://www.tpg.com.au/download