No NBN internet connection after installation date

[zhongchubo]

My Username: zhongchubo
Account Number: 6780977
Plan: NBN FTTB 50
I tried everything for internet connection, but the DSL light is still black and no internet.
The phone line is connected to the DSL port.
I entered the username and password but still can not connect.
I went to check the pppoe_ptm_2_0_d interface. the status is DSL disconnected.
I checked my account, then my installation is in progress.

[RajenS]

Welcome to TPG Community!

Please PM me your address?.  so I can look at your service

[zhongchubo]

Hi, @RajenS
I PM you about my address.
Thanks.

[RajenS]

Hi zhongchubo 

Are you living in an apartment?

Possible MDF jumpering issues 

Thanks 

Rajen 

[zhongchubo]

Hi, @RajenS
Yes, I live in the apartment. is it possible to fix it?

[RajenS · Accepted solution]

Hi  zhongchubo, 

  Looks like MDF jumpering need to be done,

I will escalate to Engineering team now, and someone gets in touch with you to organise Jumpering,

[RajenS]

Hi zhongchubo, 

         Please check your PM for ticket Number. someone will call you within 48 hours 

Thanks 

Rajen