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No NBN internet connection after installation date

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zhongchubo
Level 2
My Username: zhongchubo
Account Number: 6780977
Plan: NBN FTTB 50
I tried everything for internet connection, but the DSL light is still black and no internet.
The phone line is connected to the DSL port.
I entered the username and password but still can not connect.
I went to check the pppoe_ptm_2_0_d interface. the status is DSL disconnected.
I checked my account, then my installation is in progress.
1 ACCEPTED SOLUTION

Accepted Solutions
RajenS
Moderator

Hi  zhongchubo, 

  Looks like MDF jumpering need to be done,

I will escalate to Engineering team now, and someone gets in touch with you to organise Jumpering,

 

 

 

View solution in original post

7 REPLIES 7
RajenS
Moderator

Welcome to TPG Community!

Please PM me your address?.  so I can look at your service

zhongchubo
Level 2
Hi, @RajenS
I PM you about my address.
Thanks.
RajenS
Moderator

Hi zhongchubo 

Are you living in an apartment?

Possible MDF jumpering issues 

 

Thanks 

Rajen 

zhongchubo
Level 2
Hi, @RajenS
Yes, I live in the apartment. is it possible to fix it?
RajenS
Moderator

Hi  zhongchubo, 

  Looks like MDF jumpering need to be done,

I will escalate to Engineering team now, and someone gets in touch with you to organise Jumpering,

 

 

 

View solution in original post

RajenS
Moderator

Hi zhongchubo, 

 

         Please check your PM for ticket Number. someone will call you within 48 hours 

Thanks 

Rajen 

William57
Level 2