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No NBN internet connection after installation date

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Level 1d
My Username: zhongchubo
Account Number: 6780977
Plan: NBN FTTB 50
I tried everything for internet connection, but the DSL light is still black and no internet.
The phone line is connected to the DSL port.
I entered the username and password but still can not connect.
I went to check the pppoe_ptm_2_0_d interface. the status is DSL disconnected.
I checked my account, then my installation is in progress.
1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi  zhongchubo, 

  Looks like MDF jumpering need to be done,

I will escalate to Engineering team now, and someone gets in touch with you to organise Jumpering,

 

 

 

View solution in original post

7 REPLIES 7
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Moderator

Welcome to TPG Community!

Please PM me your address?.  so I can look at your service

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Level 1d
Hi, @RajenS
I PM you about my address.
Thanks.
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Moderator

Hi zhongchubo 

Are you living in an apartment?

Possible MDF jumpering issues 

 

Thanks 

Rajen 

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Level 1d
Hi, @RajenS
Yes, I live in the apartment. is it possible to fix it?
Highlighted
Moderator

Hi  zhongchubo, 

  Looks like MDF jumpering need to be done,

I will escalate to Engineering team now, and someone gets in touch with you to organise Jumpering,

 

 

 

View solution in original post

Highlighted
Moderator

Hi zhongchubo, 

 

         Please check your PM for ticket Number. someone will call you within 48 hours 

Thanks 

Rajen 

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Level 1c