NBN device not connecting after moving home

[measum12]

Hi all.
My NBN device is not connecting to internet and the blue connection light is blinking constantly with a sound of tick after intervals. I have already received email from TPG that my connection has been setup. I have used the same nbn device whcih I have using at previous address.
It a FTTC network connection device.

It’s more than 10 hours and same state.
Can anyone please advise on next step?

Thanks,
MK

[Aubrey]

Hi @measum12, please send your customer ID or username via private message and let's take a closer look at the installation status.

Thanks,

Aubrey 

[measum12]

Hi Aubrey,
Thanks for your message. I have sent you my customer ID on a private message.
Also I spoke to tech support team at TPG and he has scheduled an engineer site visit on Monday. But will be really helpful if there’s something that can be done earlier.

Regards,
MK

[Aubrey]

@measum12 Thanks for sending in your details. The tech will from NBN Co and the appointment on Monday is the earliest slot available.

Regards,

Aubrey