We are having a lot of internet disconnection issues these days. We have moved to new address on June 5th. After installation, internet stopped working next day. I contacted TPG customer service, nbn tech support numerous times (most of the time waiting period was more than 20 minutes). Finally, we had nbn technician after 1 week, but he couldn't fix it. He said, it was the router (I'm pretty sure router was working properly). I called them and they sent me a replacement router but the internet still didn't work. I called them again and after a week, we got another nbn technician appointment but he couldn't fix the issue, it could be either router or connection wire he said. I called tech support and they did some remote tests, it was working for last 2 days. But it stopped working again. I was very frustrated and decided to cancel tpg service and called them and they said, they will fix it, I waited for 3 hours to get a call from engineering department and tried to call them back. But, their office is closed already.
I am really disappointed with tpg. Do other customers get same issue? I will definitely cancel my service if they cannot fix it asap. We have spent 3 weekends without internet already.
I have pushed this request to our engineering teams. Someone will call you back ASAP hopefully today.
In the meantime, maybe you can try to manually put in your TPG USERNAME/PASSWORD into your modem, as i can not see it authenticated.
Please find an attached link for a guide to help you configure your modem.