Hi @mattbarkerart ,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi Reizl, I've checked there is no outage in my area, and have tried the normal steps. Please check my records this is the 3rd or 4th time the line has broken recently. I've sent a PM, if we could get tests/.repairs underway please.