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NBN down again, after just being repaired.

mattbarkerart
Level 2
Hi there, our NBN is faulty again, it last broke on the 25th of may. it has broken the same again.
- Light is flashing on router,
- no internet connection,
- router is the only device connected to line on property.
Please repair asap.

I would like to know if being unable to use the internet for a few weeks gets me a discount on my months payment. It took a week to fix last time, less than a month ago.
Thanks.
3 REPLIES 3
Riezl
Moderator

Hi @mattbarkerart ,

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

mattbarkerart
Level 2

Hi Reizl,  I've checked there is no outage in my area, and have tried the normal steps. Please check my records this is the 3rd or 4th time the line has broken recently. I've sent a PM, if we could get tests/.repairs underway please.

Riezl
Moderator

We have raised your concern to our Technical  Team and one of our technical specialists will contact you between 4:30PM and 5PM NSW time today for assistance.