Thanks for reaching out and sorry to know that you've experienced issue with the service. Upon checking, your modem appears to be connected now for more than 20hrs.
If you have any outstanding issues or requires assistance in the future, please don't hesitate to reach out to us or you may also check our self help options located here: http://tpg.com.au/support.
You may also contact our Technical support hotline at 13 14 23 (option 2 + 2) following Sydney time.
Monday - Friday 8am - Midnight
Saturday - Sunday 9am - 9pm
Public Holidays: 9am - 9pm