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NBN dropped out and won't reconnect

Level 1b
NBN internet connection dropped out and won't reconnect.
The drop out happened conveniently 10 minutes after the customer service hours closed.

Nothing listed in current issues or planned outages.
Same thing happened last night.

Not happy.
What's going on?
1 REPLY
Moderator

Good day @jollybaer,

 

Welcome to TPG Community!

 

We're able to pull up your account using your Community details and seen that the connection seems to be working. Did you notice any changes on the light of the modem when the connection dropout?

 

In case we are experiencing any issues with the WiFi signal, you may refer to this link, for ways to improve your signal coverage.

 

Kind regards,