NBN dropping out in Alexandria

[5349714]

Hello,

Our NBN is dropping out and it is vital for us to work from home. I was told to post here. Please can someone check connection and help. Let me know what info you need.

Thank you

[RajenS]

Hi @5349714 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

[RajenS]

HI @5349714 

please remove the long phone wire from NBN box to wall, and replace with the shorter cable which came with NBN box,
please give us the update  

Thanks 

Rajen 

[5349714]

Hi Rajen,

I have attached the shorter grey cable to the phone socket into nbn. Internet is connected. Hopefully this fixes but I won't be sure until I try a zoom call again to see if it still drops out. Can you see if the speed has improved? Thank you

[RajenS · Accepted solution]

Hi @5349714 

 I can you are getting correct speed for your plan, also understand you and your friends are working from home.
So that I am very sure your current speed plan is not sufficient to handle ZOOM videos calls, etc without any glitches.
The reason is that your speed is 12/1mbps.
your upload just one Mbps, and few of you are working from home,
I recommend pay, another $10 extra and go to 50/20mbps plan

Thanks Rajen 

[5349714]

Thanks Rajen, we would like to upgrade to 50/20. Can I do that online from my account page?

[RajenS · Accepted solution]

HI @5349714 

            Speedy and easy way to do is, download our app, and you can do it in a few clicks

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

Thanks 

Rajen