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NBN dropping out in Alexandria

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Level 2

Hello,

Our NBN is dropping out and it is vital for us to work from home. I was told to post here. Please can someone check connection and help. Let me know what info you need.

Thank you

2 ACCEPTED SOLUTIONS

Accepted Solutions
Moderator

Hi @5349714 

 I can you are getting correct speed for your plan, also understand you and your friends are working from home.
So that I am very sure your current speed plan is not sufficient to handle ZOOM videos calls, etc without any glitches.
The reason is that your speed is 12/1mbps.
your upload just one Mbps, and few of you are working from home,
I recommend pay, another $10 extra and go to 50/20mbps plan

Thanks Rajen 

View solution in original post

Moderator

HI @5349714 

 

            Speedy and easy way to do is, download our app, and you can do it in a few clicks

 

 

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

 

Thanks 

Rajen 

View solution in original post

6 REPLIES 6
Moderator

Hi @5349714 

 

           

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

Moderator

HI @5349714 

 

please remove the long phone wire from NBN box to wall, and replace with the shorter cable which came with NBN box,
please give us the update  

Thanks 

Rajen 

 

Level 2

Hi Rajen,

I have attached the shorter grey cable to the phone socket into nbn. Internet is connected. Hopefully this fixes but I won't be sure until I try a zoom call again to see if it still drops out. Can you see if the speed has improved? Thank you

Moderator

Hi @5349714 

 I can you are getting correct speed for your plan, also understand you and your friends are working from home.
So that I am very sure your current speed plan is not sufficient to handle ZOOM videos calls, etc without any glitches.
The reason is that your speed is 12/1mbps.
your upload just one Mbps, and few of you are working from home,
I recommend pay, another $10 extra and go to 50/20mbps plan

Thanks Rajen 

View solution in original post

Level 2

Thanks Rajen, we would like to upgrade to 50/20. Can I do that online from my account page?

Moderator

HI @5349714 

 

            Speedy and easy way to do is, download our app, and you can do it in a few clicks

 

 

Download links
– iOS: https://apps.apple.com/us/app/my-tpg/id1506559433?ls=1
– Android: https://play.google.com/store/apps/details?id=com.tpg.dev

 

Thanks 

Rajen 

View solution in original post