NBN dropping out

[flexr6nbn]

Located in Gordon, ACT and the NBN has been dropping in and out frequently since 7pm 23 DEC 

[Anonymous]

Hi @flexr6nbn ,

Thanks for raising this to us, we'd love to help and get to the bottom of this. To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file).

In case you need a reference: How do I private message (PM) in the community

Regards,

[flexr6nbn]

Hi Shane 

See attached 

[Anonymous · Accepted solution]

Hi @flexr6nbn,

Thanks for posting the details. I ran an initial test to the service it shows connected for 9h 9m, no dropouts and line fault were found. We'd like to confirm if you're still having issues with the service and what particular devices are affected.

Regards,

Hi Shane 

See attached 

[traciesteve]

This has been happening to me, in Gordon ACT, since I've been back at work 4/1.  Drops out & reconnects at least 5 times a day.

[Anonymous]

Hey, @traciesteve.

Welcome to the community!

What devices are affected with the dropouts? 

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

This has been happening to me, in Gordon ACT, since I've been back at work 4/1.  Drops out & reconnects at least 5 times a day.