NBN dropping out

[Tobias1986]

We’ve been having constant drop outs the last week. We have checked the modem and reset it (turned on and off) multiple times and still hasn't fixed the issue. Is there something wrong with our line? Or modem? Drop outs seem to be getting more frequent.

[BasilDV]

Hi @Tobias1986 

Welcome to TPG Community!

We were able to locate your account using your community details and understand that you've contacted our Tech team via Email to report the issue.

They've escalated the case to our Engineering team for further investigation and an assigned Engineer will be in touch with you via SMS or phone call once an update becomes available.

In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.

BasilDV