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NBN drops out daily

ramram
Level 2

I keep getting drop outs from my internet connection daily.

1 REPLY 1
Ahra_G
Moderator

Hi @ramram

 

There are different types of speed issues that you may experience:

 

1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

 

2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

 

3. Speed issues caused by ongoing outage in your area. 

 

In the event that you may be having WIFI-related issues (signal interference, distance, weak signal), we'd recommend having a read on the following articles:

 

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

 

If the issue persists, please send us a private message with your account details (Username/Customer ID together with the address on file) so we can assist you further.

 

How do I private message (PM) in the community

 

 

 

Regards,

Ahra_G