cancel my account now

[jihyunlim]

I want to cancel my broadband internet.

I have tried to get a cancellation form, use the app, cancel through email however nothing worked.

The weblink to cancellation form does not allow me to access it, the app keeps saying that the password is wrong and none respond my email.

I want to cancel my account ASAP.

Thanks

[Shane]

Hi @jihyunlim,

Welcome to the community!

I am sad to learn that you are considering to cancel the service with us. I would like to arrange one of our Account Specialists to discuss details of service termiantion, drop me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

I want to cancel my broadband internet.

I have tried to get a cancellation form, use the app, cancel through email however nothing worked.

The weblink to cancellation form does not allow me to access it, the app keeps saying that the password is wrong and none respond my email.

I want to cancel my account ASAP.

Thanks