NBN drops out daily

Level 2

I keep getting drop outs from my internet connection daily.


Hi @ramram


There are different types of speed issues that you may experience:


1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Speed issues caused by ongoing outage in your area. 


In the event that you may be having WIFI-related issues (signal interference, distance, weak signal), we'd recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


If the issue persists, please send us a private message with your account details (Username/Customer ID together with the address on file) so we can assist you further.


How do I private message (PM) in the community