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NBN drops out repeatedly

Level 2


Yesterday afternoon and now I'm having repeated dropouts, recovering after 1-2 minutes.Worked well in the morning.

Network box shows only 3 or 2 lights and the router "Internet" light goes out. It recovers by itself but this is very disruptive for working or studying from home.

What's causing this?



Hi @mel_user


There are different types of dropouts that you may experience:


1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.


2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.


3. Dropouts caused by ongoing outage in your area. 


In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:


• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it


If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community




Level 2

Hi Ahra_G,

You guys just copy-paste your standard response, without reading the original post!


I clearly put "Network box shows only 3 or 2 lights and the router "Internet" light goes out."

The NBN box - that you supplied - loses connection! I can not know what's the cause of it e.g. local vs NBN-wide and was asking for advice/opinion on how to get a better, more reliable connection.