Welcome to the Community!
Apologies to the disruption to your service. Please be assured that Network Engineers are working on it.
At this time we don't send individual customer notifications of these maintenance windows and our supplier try to do this during non-peak times. However there are some instances that an outage occurs or some maintenance needs to be done urgently causing interruption to the service.
Our Technical team is continuously monitoring the progress and will be in touch as soon as an update becomes available.
Apologies for all the inconvenience this is causing you, @AL1122.
We indeed have raised the issue now to our Engineering Team so we can coordinate this directly with NBN Co. We are also waiting for their confirmation as to what's happening with the connection.
Please be assured that our Engineering Team will provide updates as soon as it becomes available.
Good day! Based on the latest log on the escalated fault handled by our Engineering Team. An NBN Technician appointment has been booked on
Tuesday, 26 March 2019, 8:00 AM - 12:00 PM. Your attendance is required.
Further updates will be provided by one of our Engineers via Phone call or SMS. Let us know should you require further assistance.