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NBN hasn't worked since yesterday

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Level 3

My NBN has not been working since about midday Saturday. I've rebooted the router multiple times but it doesn't seem to work. The router says it's an issue with the internet. I get my NBN through a TV cable if that's any help.

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Level 3

Update: My NBN box thing has started hissing and smells kind of like it's burning. I have unplugged it. I don't want to know what will happen if I leave it on.

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Level 3

Update: My NBN box thing has started hissing and smells kind of like it's burning. I have unplugged it. I don't want to know what will happen if I leave it on.

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Moderator

Hi @SpoodsT, we can see that the issue has been escalated to our Engineering Team and they have booked an NBN technician to further investigate this.

 

We have sent the schedule via SMS and we have also received your confirmation regarding this.

 

The team is closely monitoring your case and the case engineer will contact you for any additional update.

 

Should you have further queries, feel free to drop us a message.