Was on signup, 1300 are not free TPG Viop. True it's free on my mobile, which is not with TPG
What do expect Press 1 or 2 and say someone rang me, could you get someone ring back!
Yep- it took 50 mins this morning like every morning, same tommorrow to get it working. Phone is still not working ( iwill just check again NOPE ) "Email from a friend: Hadn't been able to get in touch since midday , thought maybe your modem had got the **s. Some message comes up after about 7 rings on landline basically you can't be connected. "
They never tried to get in touch, they left a voice mail, the phone has been and still sitting in my pocket.
Why not RIGHT NOW B4 I really get the grumps
Just got through to 131423 Option 2 + 1, no bugger knows about any thing GET A REAL NAME and number or get them to call bac. this is crap
Bit of good news, I got to ring out on viop, and just got a call but just gobbly **
but still no in coming
Really be pssed tommorrow when i spend 50 mins trying get a connection again
We understand that our Engineering team has been in touch.
We've learned that the Desktop which is connected via LAN was having issues with no internet, while the WiFi devices were not affected. They've advised to connect your Laptop via LAN to compare if it will be the with your Desktop computer.
The case is still under monitoring and they'll be in touch with you tomorrow for any update.
Reasonable summary of 60 plus min. conversation, Was good to actually talk to somebody, He does not do Phones, but will see what happens Logon tommorrow morning.
I dont want to make trouble, happy to work with you, just want get a working service,
Thanks for your help, Cheers
Well guy's, sorry to be a pain. But, it seems today, if not, you get nowhere.
Anyway, today, first day in about 6 I think, ALL Thumbs up, thanks
NBN: Booted straight up, Wi-Fi, LAN,
VOIP: Rang IN from my mobile YES, Rang TPG landline YES
So if it keeps going I am happy, all is good. Cheer's and Thanks to all
Constructive criticism: I realize its hard with a lot of customers, but for customers , Its just so hard to get a constructive response.
However, this particular avenue has been consumer satisfying, informative, know something is being done, and of course successful, also keeps complaints in house.
So well done, a good process, I have been impressed.
Thanks for letting us know and providing a feedback, @rjbiz.
Please be assured that we take genuine interest to all customer feedback. We'll also forward your message to our Engineering Team.
The case engineer tried to contact you today to discuss the progression of the case, but to no avail.
The Team is still monitoring the account and should you experience any issues, please let us know so we can investigate further.
Let us know should you have further queries. Cheers!
at least you had you NBN installed .. i'm still waiting on mine .. yesterday a technichian was supposed to show between 1 and 5 pm... no one turned up .. no call .. no explanation.
this morning i called and spend half hour on hold ... only ex;anation i get is that there was a problem with the technicians... and the next available technichian wil be available in 6 WEEKS TIME.. Can you believe that ?
They dont show up and you have to wait 6 weeks ???
If you run your business that way you have no customers
6 weeks is not going to happen as I was disconnected before it could be confirmed.
We apologise for the delay of your NBN installation. We chased this up with our Provisioning Team and request for immediate feedback within the day.
Please see my response to your initial post located here. further updates on this case will be posted to your post to avoid redundancy and confusion.