Good day @Lauravoyage,
Welcome to TPG Community!
I checked the account and seen that the issue is being handled by our Engineering team. The case was raised to NBN Co and their technician was able to fix the fault with their network. We are able to detect that the service has been stable and connected to the internet for almost a day now.
Our Engineers were trying to contact you as well to confirm the service, I will arrange a call from them within the day to make sure that everything the case is resolved.
Should you have any preferred time and number to be contacted, please shoot me a private message.
Good day, @Lauravoyage.
I understand that our Engineering team has been in touch yesterday to confirm the service, but you weren't at home. They are still monitoring the case and will be in touch with you for other updates.
Should you require any assistance, please let us know.