Hi, I have had an awful experience with TPG so far. I live in Elsternwick, Melbourbe. The internet has gone out at least daily since I had it installed about 6 months ago. I have spent countless hours online to TPG who have me run through the same useless loops of reading out serial numbers and describing how the "online light" is "off". I have had workmen come to my house three times. This issue has never been resolved. I am told by TPG that it is a problem with their equipment connecting to the NBN. Despite this, TPG has made no attempt to fix their issue but is happy to charge me as usual. I am finding it nearly impossible to contact someone who will say anything other than "someone will call you back in 24 hours" so I am resorting to these boards. If the problem is not fixed I will take TPG to the consumer complaints tribunal.
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