NBN internet and home phone not working

[Beaudelaires]

NBN internet and home phone both don't work in the Wishart (QLD) area. This has been happening since 21st of December specifically during the day time after 2pm till late at night. Can someone please investigate this? It's been 2 weeks now and we don't have internet or phone connection at the moment.

[Anonymous]

Hi @Beaudelaires

Welcome to the community!

I was able to locate your account using your community details and ran initial test. Result shows a possible line fault causing the service not to work.

I would like to arrange one of our Technicians to call you for further test and investigation. Please shoot me your best contact number and preferred time tomorrow.

In case you need a reference:

How do I private message (PM) in the community

Regards,

[Beaudelaires]

Thank you Shane. I have PMed my contact number and the best time to call.

[BasilDV]

Thank you for sending your details, @Beaudelaires.

We'll arrange a call from our team team today between 12NN - 1PM QLD time today to help us with the investigation and run further test with the network.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[Beaudelaires]

Thank you. We will look forward to the call.

[BasilDV]

Hi @Beaudelaires,

I understand that our Tech team has been in touch and the account is under monitoring as there's no fault found on the network.

They'll be in touch tomorrow for your convenience.

Should you require further assistance, please let us know.

Kind regards,

BasilDV

[Beaudelaires]

Thank you. Yes i recieved a call. Will notify you with any issues.