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NBN internet does not working

kusumapasa
Level 2
Level 2
‎10-09-2019 09:17 PM
Around 9.00 pm my internet does not work. The green light on the NBN box is on only power. And the TPG modem cannot connect NBN signal.
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Will
Moderator Moderator
Moderator
‎10-09-2019 11:37 PM

Hi @kusumapasa 

 

Welcome to the Community!

 

Thanks for reaching out to us. Your connection was disrupted due to an NBN outage. This was raised by NBNCo at 9:32PM AEST today which affects 84 customers. NBNCo has engaged their Field Services and the current Estimated Time of Restoration (ETR) is at 6AM AEST tomorrow (September 11). Take note that the ETR is subject to change.

 

I have raised this case to our Monitoring Team. You will be notified via SMS once the issue has been resolved completely. If you have other concerns, do let me know.

 

Regards,

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