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NBN is offline. Can we confirm, have nothing.

colemanhome18
Level 3
Level 3
‎19-07-2020 06:58 PM

Hi,

 

Our NBN just went completely offline. Checked NBN Co site they say nothing as usual.

 

Can you please check and let me know. It's been perfect for weeks before.

 

Thanks.

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peter_k
Moderator Moderator
Moderator
‎20-07-2020 08:00 AM

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter

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colemanhome18
Level 3
Level 3
‎20-07-2020 08:32 AM

Hi,

 

It's now back online this morning and working. Obviously an outage that was not communicated by NBN.

 

Thanks anyway. I will keep an eye on it.

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Ahra_G
Moderator Moderator
Moderator
‎20-07-2020 06:39 PM

Glad to know that your service is now up and running, @colemanhome18! 

 

For future reference, you may check this link for any NBN ouatges/maintenance in your area: NBN Outage

 

Should you require further assistance, you can reach us through chat, e-mail and TPG Community, all of which can be found at https://tpg.com.au/support/contact or you may check out our self-help options located here: http://tpg.com.au/support 

 

Cheers! 

 

 

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