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NBN keepd droppong out

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Level 1a
Why does my internet drop out at least 3 to 4 days a week during the hours of 10am to 4pm? This has been ongoing for a few weeks now. Have contacted support several times and it seems they fix it but it happens again in a few days. This is really frustrating and I want it resolved.
1 REPLY 1
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Moderator

Hi @matzo70

 

Welcome to TPG Community! 

 

We're sorry to learn that you have been experiencing issues with the service, certainly not the type we aim to provide. 

 

I've just ran a test on the line and it showed that the router is connected for almost 2 days now. 

 

Nevertheless, we'll have the issue checked by our Technical Team if there is any underlying cause of the drop outs. We also need to check the status of the wireless connection. 

 

I'll organise a contact to be made for you tomorrow, 19 March between 1PM - 2PM NSW. Should you have another preferred time to be contacted, please do let us know so we can reschedule. 

 

 

Thanks!