NBN modem constantly upstream searching

[Jacquiee21]

Hi, my NBN connection is constantly dropping out and then is unable to reconnect. The NBN modem upstream light is constantly flashing, occasionally it will stop blinking for a short while then it resets and starts the startup sequence again. No NBN service issues at my address

Please advise 

[Ahra_G]

Hi @Jacquiee21,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

If you are still experiencing issues, let us have your Customer ID or username via private message so we can assist you further. 

 

Thanks! 

Ahra_G