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Did you test the speed via Wired or Wireless connection? What speed test site did you use that gives you a 5Mbps result? Aside from the speed test, did you experience any issues while playing videos or streaming online?
You may try to troubleshoot the case with the help of our article: Slow speed issue
If the speed is still low, please send me a PM with your TPG username or customer ID number to assist you accordingly.
I am sitting next to my modem and only one device in my house is connected to the internet. My peed test is showing download speed of just under 5 mbps. Yet when I undertake a TPG test it shows 55mbps. I have carried out over 59 self tests on my speed and it has NEVER reached 55mbps. TPG are a fraud and and lying about their download speeds. It is a disgrace
Could you post a link to the "speed test" you're using ?
Was this speed test via an Etherent cable or via Wireless ( i.e. the 2.4Ghz band ) ?
Upon checking, I was able to confirm you in fact do obtain 55Mbps using the Mobile App.