Connection speed

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Level 1
I am sitting next to my modem and only one device in my house is connected to the internet. My peed test is showing download speed of just under 5 mbps. Yet when I undertake a TPG test it shows 55mbps. I have carried out over 59 self tests on my speed and it has NEVER reached 55mbps. TPG are a fraud and and lying about their download speeds. It is a disgrace
3 REPLIES 3
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Moderator

Hi @Neilcook3011 

 

Welcome to the Community!

 

We tried to locate your account using your community details to no avail.

 

Did you test the speed via Wired or Wireless connection? What speed test site did you use that gives you a 5Mbps result? Aside from the speed test, did you experience any issues while playing videos or streaming online? 

 

You may try to troubleshoot the case with the help of our article: Slow speed issue

 

If the speed is still low, please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

How do I private message (PM) in the community?

 

BasilDV

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Level 5

Welcome to the NBN Smiley Happy

Would suggest adding your state, suburb and postcode to the Subject to highlight your issue Smiley Happy

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Moderator

@Neilcook3011 wrote:
I am sitting next to my modem and only one device in my house is connected to the internet. My peed test is showing download speed of just under 5 mbps. Yet when I undertake a TPG test it shows 55mbps. I have carried out over 59 self tests on my speed and it has NEVER reached 55mbps. TPG are a fraud and and lying about their download speeds. It is a disgrace

Hi @Neilcook3011 

Could you post a link to the "speed test"  you're using ?
Was this speed test via an Etherent cable or via Wireless ( i.e. the 2.4Ghz band ) ?

Upon checking, I was able to confirm you in fact do obtain 55Mbps using  the Mobile App. 

Cheers 

Mal.