NBN no internet connection

[vivian83]

TPG Team,
My Internet connection is down.
I have restarted the NBN modem several times, reset, but nothing changed.

I have checked the status service onlin, and no outrage in my area.

I have tried calling the contact center, but even after waiting for 1 hour the call is not answered.
Could you help resolve this issue!!!!

[David_M]

Hi @vivian83 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @vivian83 

Is this for your TPG-FTTB(vdsl) service in 2114?

Thanks,

[vivian83]

It's the one in 2134

[David_M]

Hi @vivian83 

There is a fault ticket already created for your NBN-FTTC service in 2134. The NBN tests are failing on our portals.

I have PMed you the fault ref number.

It looks like it will need an NBN Tech visit.

A TPG engineer should call you ASAP within 48hrs for some updates.

Thanks,