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NBN no internet connection

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Level 3

TPG Team,
My Internet connection is down.
I have restarted the NBN modem several times, reset, but nothing changed.

I have checked the status service onlin, and no outrage in my area.


I have tried calling the contact center, but even after waiting for 1 hour the call is not answered.
Could you help resolve this issue!!!!

4 REPLIES 4
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Moderator

Hi @vivian83 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @vivian83 

 

Is this for your TPG-FTTB(vdsl) service in 2114?

 

Thanks,

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Level 3

It's the one in 2134

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Moderator

Hi @vivian83 

 

There is a fault ticket already created for your NBN-FTTC service in 2134. The NBN tests are failing on our portals.

I have PMed you the fault ref number.

 

It looks like it will need an NBN Tech visit.

A TPG engineer should call you ASAP within 48hrs for some updates.

 

Thanks,