NBN not connecting / no DSL light on modem

[cnp]

Last night internet dropped out, no DSL light lighting up on modem. Have tried other phone jack in house, have purchased new cable & now also new modem - same thing, DSL light not lighting up / no connection. Account is up to date, no planned maintenance listed either - working from home to deadlines, this is rather urgent.

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards

[cnp · Accepted solution]

Hi Ken,

Thank for your reply. I have managed to get the new modem / router connecting now. Internet & DSL settings are separate on the new one, overlooked changing DSL settings over to VDSL for NBN.

Supplied TP-Link is finally toast after almost 3 years of use, new device working fine (better) now.

- C