Hi @16041992c
Welcome to TPG Community!
Upon locating your account, we've noticed that you successfully contacted our Tech team yesterday to report the issue.
The case has been escalated to our Engineering team and an NBN technician was requested to check the service.
The earliest appointment that we received is booked for you.
Further updates will be given by your assigned Engineer once available.
Should you require further assistance, please let us know.
BasilDV
