NBN outage at Ringwood North VIC 3134

[victorchew]

Is this a known outage? My NBN has been out since about 6pm. NBN modem keeps flashing second LED then restarting.

[victorchew]

Bump?

LED marked "Downstream" flashes for some time, then modem reboots.
 

[victorchew]

This is so frustrating. This morning the network was back to normal at around 8am, now the same problem is happening again at around 11am and still down.

Is this a known issue and is anyone looking into it?

[BasilDV]

Hi @victorchew,

Welcome to TPG Community!

We've edited your post with your TPG username as it may compromise your account security. Please avoid posting any personal information or details on a public thread.

We've checked the account and was able to detect a possible fault within the NBN network. I'll escalate the case with our Engineering team for further investigation.

Please make sure that the NBN box is connected and On for the investigation.

Should you require further assistance, please let us know.

Kind regards,

BasilDV