NBN outage

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jenniferalix
Level 2
What does Network Degradation mean?

https://www.nbnco.com.au/support/network-status
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BasilDV
Moderator

Hi @jenniferalix 

 

The term 'network degradation' refers to a decline in network responsiveness, connectivity, and overall performance, resulting in a deterioration of network quality. Symptoms of network degradation include: Outages. Disconnections.

 

BasilDV

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4 REPLIES 4
BasilDV
Moderator

Hi @jenniferalix 

 

The term 'network degradation' refers to a decline in network responsiveness, connectivity, and overall performance, resulting in a deterioration of network quality. Symptoms of network degradation include: Outages. Disconnections.

 

BasilDV

jenniferalix
Level 2
Thank you for clarifying that.

Is there a timeframe expectation of when something like that can be fixed?

Where I am has had that status for at least 2 weeks and it causes constant connection drop outs.
Anonymous
Not applicable

Hi @jenniferalix ,

 

The outages or service status should indicate the estimate time frame of the restoration. 

 

If the service is no longer listed, we can perform normal troubleshooting and check the network, you may send us your details to proceed.

 

How to send a PM? 

 

Regards,

 

Thank you for clarifying that.

Is there a timeframe expectation of when something like that can be fixed?

Where I am has had that status for at least 2 weeks and it causes constant connection drop outs.

jenniferalix
Level 2
Thank you, I appreciate your response.

What happens if there is no estimated timeframe provided?

What would you recommend doing?
Or what should be the next steps taken?