NBN outage

[Meganfrance]

My HFC nbn has been out for 15 hours now. I am very frustrated and would like to understand what is going on. Is anyone else experiencing issues in Brisbane’s inner north?

[sithco952]

Hi, I have same problem!!! This drives me so frustrated! I’m considering to make be to another competitor!

[Riezl]

Hi @Meganfrance,

Welcome to TPG Community!

We have located the account using your community details. As per checking, NBN Co. has identified a network fault affecting 13 other customers in your area. NBN Co. is now investigating this and we will provide further updates as soon as they become available.

For now, please leave everything connected and on.

We apologise for the inconvenience this is causing you. Thank you.

[Riezl]

Hi @sithco952, we have received your contact details via PM and we'll have a technical specialist contact you within an hour for assistance.

We'll be updating you on this thread: https://community.tpg.com.au/t5/Broadband-Internet/Internet-connection-keeps-drop-out/m-p/33249#M126...

Thank you.

[Riezl]

Hi @Meganfrance, we have replied to your other post advising that NBN Co. is still working on your case. You may check our response here:

https://community.tpg.com.au/t5/Broadband-Internet/NBN-outage-nearly-48-hrs/m-p/33394#M12676

[Riezl]

Hi @Meganfrance, we can see that the issue has been resolved and your service should be working now.

Should you need further assistance, please let us know. Thank you.