NBN outages

[kryneo]

Hi we have been having problems with outages for the last few days, have not had issues for a long time, can i get someone to look into this please, seems to happen morning, mid afternoon and late evening

[Riezl]

Hi @kryneo ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[Riezl]

Hi @kryneo ,please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[kryneo]

Can i please get a reply to my last message? i cant seem to send another reply. Really fed up with the poor excuse for internet i have at the moment

[Rica_R]

Hi @kryneo ,

If you like to use a new modem, you may refer to this Community page that can help when trying to set up a new modem for a FTTN service. https://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/m-p/709

Moreover, our technical team are willing to help and assist on your connection concern. Let us know your preferred time and number and we'll be in touch. 

Regards,