NBN plan change - no speed increase

[mattdopamine]

Hi I just switched to NBN 100 but am still getting the same speeds as NBN50.

I have power cycled my router and done a speed test hard wired directly to the modem.

Do I need a firmware update for my router?

Thanks,

Matt

[KarlB]

Hi @mattdopamine 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

Regards,

Karl

[mattdopamine]

Hi Karl,

My speed has now increased. 

Thanks,

Matt

[KarlB]

Hi @mattdopamine 

That is great news. Have a nice day.

Regards,

Karl