Nbn Upgrade not working

[Chamaran1]

Hi i upgraded my internet speed and it said that it would take between 2 to 25 hours hiwever it has still not come. I saw some other people had the same problem and someone fixed it. My email is chamarasn@yahoo.com and my customer id is chamarasn

[RajenS · Accepted solution]

Hi @Chamaran1 

Welcome to TPG Community!

Please PM me your TPG username CID or mobile phone number so I can look at your service

[Chamaran1]

Ok i just sent you that please check ur PM

[RajenS]

Hi @Chamaran1 

   Checked your details with NBN Line speed for your home is pretty weak, 

I Need to get an NBN tech to your home 

please check your pm, for a Ticket number, 

by the time you will see your router will restart itself 

Thanks 

Rajen 

[Chamaran1]

Hi i checked my PM havent got a ticket number also please check you have the right address because my address is in Lynbrook and I have another house also what do you mean by my router restarting, has my upgrade gone through?

[RajenS]

Hi @Chamaran1 

    Lodged to Engineering Team, soon you will receive a call regarding tech visit 

Thanks 

Rajen