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NBN plan change - no speed increase

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Level 2

Hi I just switched to NBN 100 but am still getting the same speeds as NBN50.

 

I have power cycled my router and done a speed test hard wired directly to the modem.

 

Do I need a firmware update for my router?

 

Thanks,

Matt

3 REPLIES 3
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Moderator

Hi @mattdopamine 

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Level 2

Hi Karl,

 

My speed has now increased. 

 

Thanks,

Matt

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Moderator

Hi @mattdopamine 

 

That is great news. Have a nice day.

 

Regards,

Karl