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NBN plan upgraded from NBN12 to NBn50 but on NBN12 download speed

stephenwai
Level 2
Level 2
‎17-05-2022 05:54 PM

Hi TPG,

We requested to upgrade our NBN plan from NBN12 to NBN50 on 9th-May-2022. After receiving the change completed email, the first two days I can see that my speed can up to between 35-48 Mbps. However, for the last few days, the "download" speed has been slowed down back to NBN12 speed.

Here is a screenshot of the speed test (tested on 5:50 pm, 17-May Brisbane time). Screenshot 2022-05-17 174912.jpg

 

Can you please investigate?

Thanks

Stephen

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Anonymous
Not applicable
‎17-05-2022 06:38 PM

Lets get to the bottom of this, stephenwai. For testing purposes and to get the actual speed of your TPG service, please run a speed test using www.speedtest.net also send us a PM with your details (Username/Customer ID together with the address on file) so we can proceed with initial investigation.

How to send a PM? - https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093.

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