NBN regularly dropping out

[Darryl477]

Hi, 

We had scheduled maintenance in our area (Marrickville NSW) on Tuesday and the internet was dropping out regularly during that time. Since then, it has continued dropping out (at least once per hour). 

My account is fully paid and up to date.

Can you help? 

[David_M · Accepted solution]

Hi @

Thanks for your enquiry!

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it

We have also created this article that can guide you on How to Check for NBN Network Outage

Regards,

David_M

[Darryl477]

Hi David

Thanks for the help. Changing the channel on the modem from auto to 11 seemed to do the trick.

D.