TPG Community

Get online support

NBN regularly dropping out

SOLVED Go to solution
Highlighted
Level 1c

Hi, 

 

We had scheduled maintenance in our area (Marrickville NSW) on Tuesday and the internet was dropping out regularly during that time. Since then, it has continued dropping out (at least once per hour). 

 

My account is fully paid and up to date.

 

Can you help? 

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Moderator

Hi @

 

Thanks for your enquiry!

 

There are different types of dropouts that you may experience:

  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

We have also created this article that can guide you on How to Check for NBN Network Outage

 

Regards,

David_M

 

View solution in original post

2 REPLIES 2
Highlighted
Moderator

Hi @

 

Thanks for your enquiry!

 

There are different types of dropouts that you may experience:

  1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
  2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
  3. Dropouts caused by ongoing outage in your area.

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

We have also created this article that can guide you on How to Check for NBN Network Outage

 

Regards,

David_M

 

View solution in original post

Highlighted
Level 1c

Hi David

 

Thanks for the help. Changing the channel on the modem from auto to 11 seemed to do the trick.

 

D.