Hi @johndagg,
Network maintenance are done from time to time to ensure continued performance on the network.
Where possible, these works are performed during non-peak times. However, sometimes due to occupational health & safety constraints and sometimes depending on the urgency, works need to be performed during the day.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community
Regards,
Ahra_G
