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NBN service cancelled but TPG continue to bill me

benc43
Level 2

hi
need help please
cancelled my NBN service and got confirmation email from TPG as no one is staying in the apartment but TPG continues to bill me

email.....
TPG Internet Pty Ltd ABN 15 068 383 737
65 Waterloo Road
North Ryde NSW 2113
Tel: 13 14 23 Fax: 02 9850 0813

Dear Customer,

Your cancellation request has been processed and finalised.

The details of your cancellation are as follows:
- Username: xxxxxx
- Customer ID: xxxxxxx
- Cancellation date: 13/2/2021
- Cost for service during 30 day notice period: $0.00
- Early termination fee: $0.00

5 REPLIES 5
Shane
Moderator

Hi @benc43 ,

 

Our Account Specialist team tried to contact you about the status of the service. Please confirm your best contact number and preferred time and we will arrange another call.

 

How do I private message (PM) in the community 

 

Regards,

 


@benc43 wrote:
hi
need help please
cancelled my NBN service and got confirmation email from TPG as no one is staying in the apartment but TPG continues to bill me

email.....
TPG Internet Pty Ltd ABN 15 068 383 737
65 Waterloo Road
North Ryde NSW 2113
Tel: 13 14 23 Fax: 02 9850 0813

Dear Customer,

Your cancellation request has been processed and finalised.

The details of your cancellation are as follows:
- Username: xxxxxx
- Customer ID: 5243558
- Cancellation date: 13/2/2021
- Cost for service during 30 day notice period: $0.00
- Early termination fee: $0.00

 

benc43
Level 2

hi shane
thanks for responding.
i'm currently oversea and is difficult to contact me via phone. best to contact me is via email xxxxxxxxx@yahoo.com
i have also tried to contact Winback email but not getting a respond yet

BasilDV
Moderator

Hi @benc43 

 

We've edited your post as it contains your Email address.

Please avoid posting any personal information on a public thread as it may compromise your security.

 

This case has been raised to our Accounts team and updates will be given as soon as it becomes available.

 

BasilDV

pinkflowers123
Level 2

i am experiencing the same issue! please help 

Ahra_G
Moderator

Hi @pinkflowers123

 

We're here to help! Let us have your Customer ID or username via private message in order for us to assist you accordingly. 

 

 

Thanks! 

-Ahra_G